Shipping & Returns

Shipping Schedule
I ship orders from Monday to Friday, except on public holidays in Austria and during my personal holiday time. Here are the upcoming periods when shipping delays will occur:

August 2nd to August 12th, 2024
August 28th to September 8th, 2024

Processing Time
All items in my store are ready-made. However, I allow for a processing time of 1 to 2 business days to ensure everything is perfect before shipping.

Refund Policy
I want you to be completely satisfied with your purchase. If you need to return an item, please note the following:

Return Window: Items can be returned for a refund within 21 days from the time you receive them.
Shipping Costs: The cost of shipping is non-refundable. Refunds will be processed excluding the shipping charges.
Condition of Returns: Items must be returned in their original condition.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I can not be responsible for delays due to customs.

Contact Information
If you have any questions or need further assistance, please feel free to contact me at info@tressbead.com  Your satisfaction is my priority, and I am here to help you with any concerns you may have.

Thank you for shopping with me!

Warm regards, Zlata